Articles Categories | Problem When Typing A Withdrawal Code

Problem when typing a withdrawal code
I entered my code, heard a noise, but no door opened.
You entered your 6-digit code sent by Expedibox and it was valid. You then heard a “Click”, but no door opened. This can happen if the package you are sending is jamming the door or if the lock has an issue. You can contact our technical support ...
I entered my code on the screen, but the locker says “Invalid Code”
You have received a retrieval code, but when you try to enter your code on the touch screen and press “Go”, the screen says “Invalid Code”. There are several possible causes for this: 1. Validate that the code you received has been sent by Expedibox. ...
The locker that opened was empty
There are several reasons for this: 1. Are you really expecting a parcel today? If not, it may be that a delivery person or one of the residents has opened a door to your unit number by mistake. If you were really expecting something, go to the ...
I entered my code on the screen, but the locker I entered has an error message “Cannot connect”.
This means that the locker is having internet connectivity issues. This is usually resolved within a few minutes. Come back in an hour and there is an excellent chance that the problem will be resolved. If not, please let us know by calling us or ...
The screen is black. I can’t use the locker.
There are two possible reasons for this. 1. There may have been a power failure in the building or on the wall where the Expedibox lockers are connected. If this is the case, please inform your building manager so that they can fix the issue.2. There ...

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I normally receive pick-up notifications, but I did not receive anything this time.
You have been an Expedibox subscriber for some time now and you have already received pick-up notifications from us. Unfortunately, this time you received a delivery confirmation from a carrier, but no notification from us. Here are a few things to ...
I entered my code on the screen, but the locker says “Invalid Code”
You have received a retrieval code, but when you try to enter your code on the touch screen and press “Go”, the screen says “Invalid Code”. There are several possible causes for this: 1. Validate that the code you received has been sent by Expedibox. ...
My name is not in the locker system
Your contact details may not be registered in the Expedibox platform. This can be explained if your manager failed to add you as a member of the locker or if recent changes were not made to our database. To rectify the situation, please contact the ...
The screen is black. I can’t use the locker.
There are two possible reasons for this. 1. There may have been a power failure in the building or on the wall where the Expedibox lockers are connected. If this is the case, please inform your building manager so that they can fix the issue.2. There ...
An unusual noise seems to be coming from the locker
It is possible that the fans present in the Expedibox lockers are saturated or clogged. Please create a ticket describing the issue and entering the address of the locker, and we will send a technician to correct the situation. To open a support ...

Articles Categories | Problem When Typing A Withdrawal Code | Knowledge Base

Problem when typing a withdrawal code

I entered my code, heard a noise, but no door opened.

I entered my code on the screen, but the locker says “Invalid Code”

The locker that opened was empty

I entered my code on the screen, but the locker I entered has an error message “Cannot connect”.

The screen is black. I can’t use the locker.

Popular Articles

I normally receive pick-up notifications, but I did not receive anything this time.

I entered my code on the screen, but the locker says “Invalid Code”

My name is not in the locker system

The screen is black. I can’t use the locker.

An unusual noise seems to be coming from the locker