There are several reasons for this:
1. Are you really expecting a parcel today? If not, it may be that a delivery person or one of the residents has opened a door to your unit number by mistake. If you were really expecting something, go to the second possible reason.
2. Have you received two collection notifications within a few seconds? Take the time to check your emails or text messages to confirm if two codes were sent to you within a very short time. It may be that a delivery person tried to make a deposit on your behalf and the door in question did not open properly or the space was too small for the package. When this happens, the delivery person will normally make a second attempt to make a deposit in your name. You will therefore receive two collection codes, but only one parcel is in one of the two spaces. The second is empty.
3. It is possible that the parcel to be delivered did not fit into the available space, so the delivery person may have attempted more than one drop-off or simply left the parcel on the ground, so check around to see if there is a parcel in your name.
If none of the above solves your issue, we encourage you to contact us by opening a ticket.
To open a support ticket, please click here.
We will be happy to answer you as soon as possible!