You have received a retrieval code, but when you try to enter your code on the touch screen and press “Go”, the screen says “Invalid Code”. There are several possible causes for this:

1. Validate that the code you received has been sent by Expedibox. You should be able to read the word “Expedibox” somewhere in the message.

2. Confirm that the code received is a 6-digit code. If it is not a 6-digit code, it has not been sent by our system. It may be a tracking code from a delivery company or other delivery partner. There are no parcels in the Expedibox lockers for you.

3. Can you confirm that this code was not used earlier by another member of your household who would also receive pick-up notifications? Perhaps someone was quicker than you to collect.

4. Can you confirm the date of the pick-up notification you received? Perhaps it is an old notification for which you have already collected your parcel and you may have another notification from us in the same message chain.

5. Would you have used your retrieval code earlier, without collecting your parcel, in order to pick it up later at a better time? If so, you should contact our technical support to receive a new retrieval code from us with the information requested below.

6. If none of the cases illustrated here apply to you, please contact us.

To contact us, please create a ticket and we will assist you as soon as possible.