I entered my code on the screen, but the locker I entered has an error message “Cannot connect”.
This means that the locker is having internet connectivity issues. This is usually resolved within a few minutes. Come back in an hour and there is an excellent chance that the problem will be resolved. If not, please let us know by calling us or creating a Ticket.
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I entered my code on the screen, but the locker says “Invalid Code”
You have received a retrieval code, but when you try to enter your code on the touch screen and press “Go”, the screen says “Invalid Code”. There are several possible causes for this: 1. Validate that the code you received has been sent by Expedibox. ...
I entered my code, heard a noise, but no door opened.
You entered your 6-digit code sent by Expedibox and it was valid. You then heard a “Click”, but no door opened. This can happen if the package you are sending is jamming the door or if the lock has an issue. You can contact our technical support ...
The screen is black. I can’t use the locker.
There are two possible reasons for this. 1. There may have been a power failure in the building or on the wall where the Expedibox lockers are connected. If this is the case, please inform your building manager so that they can fix the issue.2. There ...
I’m not familiar with Expedibox. How does it work?
The solution is quite simple. When a delivery person has a parcel for you, they go to the Expedibox locker, press on the “Drop a parcel” button, choose the recipient, and select the door size to reserve. A door will open automatically. Once the ...
My name is not in the locker system
It is possible that your details are not registered in the Expedibox platform. This may be because your manager has not added you as a member of the locker. To rectify the situation, please contact your building manager to ensure that your details ...