The screen is black. I can’t use the locker.
There are two possible reasons for this.
1. There may have been a power failure in the building or on the wall where the Expedibox lockers are connected. If this is the case, please inform your building manager so that they can fix the issue.
2. There may be an electronic issue. Please contact us by creating a ticket so that we can solve the issue remotely.
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Can all drivers use your lockers?
All delivery personnel have access to the parcel drop-off function. However, Canada Post normally uses its own parcel lockers. Of course, you can strongly suggest that all your delivery drivers use them. You may get their participation.
I entered my code on the screen, but the locker says “Invalid Code”
You have received a retrieval code, but when you try to enter your code on the touch screen and press “Go”, the screen says “Invalid Code”. There are several possible causes for this: 1. Validate that the code you received has been sent by Expedibox. ...
I entered my code on the screen, but the locker I entered has an error message “Cannot connect”.
This means that the locker is having internet connectivity issues. This is usually resolved within a few minutes. Come back in an hour and there is an excellent chance that the problem will be resolved. If not, please let us know by calling us or ...
How can I make sure that the delivery people use Expedibox?
When you order an item online, make sure you write a note that instructs the delivery person to use the box, for example “Please deposit this package in the Expedibox in my building”. This is a mandatory requirement for Amazon deliveries and it is ...
My name is not in the locker system
It is possible that your details are not registered in the Expedibox platform. This may be because your manager has not added you as a member of the locker. To rectify the situation, please contact your building manager to ensure that your details ...