Popular Articles
I’m not familiar with Expedibox. How does it work?
The solution is quite simple. When a delivery person has a parcel for you, they go to the Expedibox locker, press on the “Drop a parcel” button, choose the recipient, and select the door size to reserve. A door will open automatically. Once the ...
I normally receive pick-up notifications, but I did not receive anything this time.
You have been an Expedibox subscriber for some time now and you have already received pick-up notifications from us. Unfortunately, this time you received a delivery confirmation from a carrier, but no notification from us. Here are a few things to ...
I have an Expedibox in my building. Who manage it?
Your building manager has access to manage the Expedibox in the building. The manager ensures that the membership list is up to date and that parcels that have been there too long are removed from the locker. If you are not on the membership list, ...
I entered my code on the screen, but the locker says “Invalid Code”
You have received a retrieval code, but when you try to enter your code on the touch screen and press “Go”, the screen says “Invalid Code”. There are several possible causes for this: 1. Validate that the code you received has been sent by Expedibox. ...
I entered my code, heard a noise, but no door opened.
You entered your 6-digit code sent by Expedibox and it was valid. You then heard a “Click”, but no door opened. This can happen if the package you are sending is jamming the door or if the lock has an issue. You can contact our technical support ...