General
I have an Expedibox in my building. Who manage it?
Your building manager has access to manage the Expedibox in the building. The manager ensures that the membership list is up to date and that parcels that have been there too long are removed from the locker. If you are not on the membership list, ...
How can I make sure that the delivery people use Expedibox?
When you order an item online, make sure you write a note that instructs the delivery person to use the box, for example “Please deposit this package in the Expedibox in my building”. This is a mandatory requirement for Amazon deliveries and it is ...
Can all drivers use your lockers?
All delivery personnel have access to the parcel drop-off function. However, Canada Post normally uses its own parcel lockers. Of course, you can strongly suggest that all your delivery drivers use them. You may get their participation.
I’m not familiar with Expedibox. How does it work?
The solution is quite simple. When a delivery person has a parcel for you, they go to the Expedibox locker, press on the “Drop a parcel” button, choose the recipient, and select the door size to reserve. A door will open automatically. Once the ...
I am receiving pick-up notifications, but I am not a resident.
It is possible that the parcel locker manager has made a typo when entering the email address or phone number of one of the residents. Please notify us by creating a ticket so that we can correct the situation. To open a support ticket, please click ...
I want to be removed from the Expedibox list. How do I do that?
To be removed from the membership list, you must make a request to the manager of the building where the locker is located. Only this person has the access to add, modify and delete members.
Packages are still on the floor, despite the presence of an Expedibox, what can I do?
Despite our agreements with delivery partners, it is possible that some delivery drivers may be negligent. Two actions can improve this situation. 1. Make a complaint to the delivery company of the delivery person concerned, who will take action to ...
An unusual noise seems to be coming from the locker
It is possible that the fans present in the Expedibox lockers are saturated or clogged. Please create a ticket describing the issue and entering the address of the locker, and we will send a technician to correct the situation. To open a support ...