My name is not in the locker system
It is possible that your details are not registered in the Expedibox platform. This may be because your manager has not added you as a member of the locker.
To rectify the situation, please contact your building manager to ensure that your details are added and up to date in their resident management platform or in the Expedibox platform.
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My name is not in the locker system
Your contact details may not be registered in the Expedibox platform. This can be explained if your manager failed to add you as a member of the locker or if recent changes were not made to our database. To rectify the situation, please contact the ...
The locker that opened was empty
There are several reasons for this: 1. Are you really expecting a parcel today? If not, it may be that a delivery person or one of the residents has opened a door to your unit number by mistake. If you were really expecting something, go to the ...
An unusual noise seems to be coming from the locker
It is possible that the fans present in the Expedibox lockers are saturated or clogged. Please create a ticket describing the issue and entering the address of the locker, and we will send a technician to correct the situation. To open a support ...
I entered my code on the screen, but the locker says “Invalid Code”
You have received a retrieval code, but when you try to enter your code on the touch screen and press “Go”, the screen says “Invalid Code”. There are several possible causes for this: 1. Validate that the code you received has been sent by Expedibox. ...
I entered my code on the screen, but the locker I entered has an error message “Cannot connect”.
This means that the locker is having internet connectivity issues. This is usually resolved within a few minutes. Come back in an hour and there is an excellent chance that the problem will be resolved. If not, please let us know by calling us or ...