I am receiving pick-up notifications, but I am not a resident.
It is possible that the parcel locker manager has made a typo when entering the email address or phone number of one of the residents. Please notify us by creating a ticket so that we can correct the situation.
Related Articles
I normally receive pick-up notifications, but I did not receive anything this time.
You have been an Expedibox subscriber for some time now and you have already received pick-up notifications from us. Unfortunately, this time you received a delivery confirmation from a carrier, but no notification from us. Here are a few things to ...
I entered my code on the screen, but the locker says “Invalid Code”
You have received a retrieval code, but when you try to enter your code on the touch screen and press “Go”, the screen says “Invalid Code”. There are several possible causes for this: 1. Validate that the code you received has been sent by Expedibox. ...
My name is not in the locker system
It is possible that your details are not registered in the Expedibox platform. This may be because your manager has not added you as a member of the locker. To rectify the situation, please contact your building manager to ensure that your details ...
I am in the list of locker members, but my information is wrong.
It is possible that your details are not up to date in the Expedibox platform. To rectify the situation, please contact your building manager so that they can update your information in their resident management platform or in the Expedibox ...
My name is not in the locker system
Your contact details may not be registered in the Expedibox platform. This can be explained if your manager failed to add you as a member of the locker or if recent changes were not made to our database. To rectify the situation, please contact the ...