How can I make sure that the delivery people use Expedibox?
When you order an item online, make sure you write a note that instructs the delivery person to use the box, for example “Please deposit this package in the Expedibox in my building”. This is a mandatory requirement for Amazon deliveries and it is also a very good habit to ensure good cooperation from the delivery drivers.
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Can all drivers use your lockers?
All delivery personnel have access to the parcel drop-off function. However, Canada Post normally uses its own parcel lockers. Of course, you can strongly suggest that all your delivery drivers use them. You may get their participation.
Packages are still on the floor, despite the presence of an Expedibox, what can I do?
Despite our agreements with delivery partners, it is possible that some delivery drivers may be negligent. Two actions can improve this situation. 1. Make a complaint to the delivery company of the delivery person concerned, who will take action to ...
I’m not familiar with Expedibox. How does it work?
The solution is quite simple. When a delivery person has a parcel for you, they go to the Expedibox locker, press on the “Drop a parcel” button, choose the recipient, and select the door size to reserve. A door will open automatically. Once the ...
The screen is black. I can’t use the locker.
There are two possible reasons for this. 1. There may have been a power failure in the building or on the wall where the Expedibox lockers are connected. If this is the case, please inform your building manager so that they can fix the issue.2. There ...
I normally receive pick-up notifications, but I did not receive anything this time.
You have been an Expedibox subscriber for some time now and you have already received pick-up notifications from us. Unfortunately, this time you received a delivery confirmation from a carrier, but no notification from us. Here are a few things to ...