An unusual noise seems to be coming from the locker
It is possible that the fans present in the Expedibox lockers are saturated or clogged. Please create a ticket describing the issue and entering the address of the locker, and we will send a technician to correct the situation.
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I entered my code, heard a noise, but no door opened.
You entered your 6-digit code sent by Expedibox and it was valid. You then heard a “Click”, but no door opened. This can happen if the package you are sending is jamming the door or if the lock has an issue. You can contact our technical support ...
My name is not in the locker system
It is possible that your details are not registered in the Expedibox platform. This may be because your manager has not added you as a member of the locker. To rectify the situation, please contact your building manager to ensure that your details ...
My name is not in the locker system
Your contact details may not be registered in the Expedibox platform. This can be explained if your manager failed to add you as a member of the locker or if recent changes were not made to our database. To rectify the situation, please contact the ...
I entered my code on the screen, but the locker I entered has an error message “Cannot connect”.
This means that the locker is having internet connectivity issues. This is usually resolved within a few minutes. Come back in an hour and there is an excellent chance that the problem will be resolved. If not, please let us know by calling us or ...
The screen is black. I can’t use the locker.
There are two possible reasons for this. 1. There may have been a power failure in the building or on the wall where the Expedibox lockers are connected. If this is the case, please inform your building manager so that they can fix the issue.2. There ...